FAQ's

We find many of our customers ask similar questions, so before you give us a call, have a quick look through are FAQ’s to see if we can answer your question.


If you have a question specific to your order, our site or something more general then simply get in contact.

For Customer Services, please contact us on customerservices@mailspeedmarine.com
For Website Issues, please contact us on techsupport@mailspeedmarine.com
For Technical Assistance, please contact us on experts@mailspeedmarine.com
For feedback on any of our services, please use feedback@mailspeedmarine.com

If its urgent then we’ll get back to you as soon as possible, for more non-urgent enquiries we’ll be certain to contact you within 48 hours.

Have you got a question about your order, this website or Mailspeed Marine more generally?
Before you contact us, we recommend you save yourself time by looking at our frequently asked questions: The answers below cover 8 out 10 enquiries we receive!
For technical product enquiries please email us at: experts@mailspeedmarine.com

Why do deliveries need to be signed for?
Our preferred delivery method is via UPS. UPS offers delivery tracking facilities enabling you find out when your order has been dispatched and when it is due to arrive. To ensure your order is delivered to you, securely and accurately a signature is required when delivered. We also have a panel on the checkout page where you can specify to our courier who can sign for your parcel for you if you believe you won’t be at home on the day your delivery is due.

Is this product right for my needs?
Alongside the advice and information offered on our website and in our catalogue, we have a team of experienced technical marine experts who can talk you through any product queries, specific requirements or provide you with a quotation for a variety of products. Our technical team can be contacted on experts@mailspeedmarine.com

Why do we take payment at time of order?
In line with many leading online retailers we take payment at time of order to secure our products against your order and we endeavour to dispatch that order within twenty four hours if in stock.

I have noticed a mistake can I change my order?
If for any reason you wish to amend or change your order prior to dispatch you can contact our Customer Services team on customerservices@mailspeedmarine.com

I want to add an item/ make a change to an order I just placed online?
If for any reason you wish to amend or change your order prior to dispatch you can contact our Customer Services team on customerservices@mailspeedmarine.com

How much does it cost to deliver?
Please take a look at our delivery page for full details - View delivery tariff
Quotations for deliveries of oversize, overweight or hazardous products, and/ or, deliveries to Europe and ROW are available upon request. Simply email us at customerservices@mailspeedmarine.com with what you wish to order along with your delivery address for a quote.

Why are prices different in the catalogue to the website?
The price on the website reflects the most up to date price based on price provided to us by our suppliers. We strive to provide the best prices on the highest quality products for our customers by constantly re-assessing our suppliers. The catalogue prices are accurate when the catalogue is published.

How can I track my order?
Most of our orders (including all “express delivery” orders) go out with UPS. Supersaver option delivery for small items are sent through Royal Mail recorded service. Orders can only be tracked on UPS deliveries, not on deliveries via Royal Mail. Details of how to track orders via UPS are provided on the email from UPS once your order has been dispatched.

What’s your return policy?
Mailspeed Marine’s returns policy is detailed at the bottom of the Returns Form which can be found here.

When will my products be delivered?
Estimated delivery dates are provided on each product page and can be used as a guide from time of order. We endeavour to dispatch all products that are in stock within 24 hours.

How do I contact you?
Drop us an email or give us a call, all the details can be found on our contact us page

What does Clearance mean?
Products in our clearance section are those new products that have been discontinued by our suppliers and are being offered at the best prices. These products new but may have been superseded by a new model.

Are there any chandlery special offers on at the moment?
Any special offers on sailing clothing, marine electronics, life jackets, inflatable dinghies, outboards and other chandlery equipment can be found:
on our homepage –see deal of the month
on our home page- products on Mailspeed Marine home page are often special offers on chandlery
in our clearance section.
If you are a member of our VIP Club, special offers will be emailed to you our special offers so you never miss out on great chandlery special offers.
To find out how you can become a member of our VIP Club click here:
- It’s completely FREE
- We don’t pass on your details to any third parties without your agreement
- Should you decide you don’t like our special offers, you can unsubscribe in 1 click through the link we provide on each our of emails.

What is free shipping restricted to?
Free shipping is for orders over £100 to UK mainland. This is a great way to save money if your order is not urgent (as we’ll deliver all your items in 1 delivery only). Some exclusions apply on hazardous, oversize and overweight products that simply cost us too much to be included in this offer.
Details of the free postage offer, including any restrictions can be found here.

Does X product qualify for free shipping?
Please see the criteria for free shipping here.

Why are Fenders sent uninflated?
Fenders are sent uninflated to minimise postage costs for you the customer. Fenders can be inflated using our fender hand pump, which can be found here. Or a fender can be inflated by using various other pumps utilising our inflation kit, which can be found here.

Why is there a shelf life on flares, liferafts, etc...?
Expiry dates are provided on devices such as flares and life rafts which have a pyrotechnic charge. Although there is currently no legal requirements prohibiting the use of expired devices, both manufacturers and the Marine Coastguard Agency recommend that devices are in date so to guarantee the use in an emergency situation. We support manufacturers and the MCA views in ensuring all safety devices are in date or have followed the products specific service schedule to ensure the safety of our customers. Further information can be found on the MCA’s website here.

Who is Mailspeed Marine?
Established in 1981, we have grown to be the UK's largest mail order chandler, providing marine supplies to mail order customers in the UK and all over the world! With an extensive range of chandlery, marine electronics, inflatable boats, outboard engines and other sailing equipment. Since 2007, we have been part of the Friday Ad Group, a group of market leading classified advertising companies which reach 8million online visitors per month. The group includes marine publications such as Boat Trader and Boats & Yachts Magazine and a number of marine and boating websites, which include www.boatsandoutboards.co.uk, www.boatshop24.co.uk, www.boatshop24.com and www.practicalboating.com.

Can I order products not listed on your website or catalogue?
We can source products from a variety of suppliers. However, orders of products not normally stocked by us incur additional delivery charges for goods to be received from the supplier. Please contact us for a quotation when the required product is not listed on our website or on our catalogue.

How long do quotations last for?
Quotations are valid for 21 days from date sent for all quotations excluding Electronic products. Electronic product quotes are valid for 7 days from date quotation is sent.

Is VAT included?
VAT at 20% is included on all prices and quotes, with the exception of 0% VAT items, such as books and charts.

Where do you deliver to?
We deliver worldwide. For delivery cost quotations, please contact us.

What payments do you accept?
We accept all major debit cards and visa and mastercard credit cards, we do not accept American Express. On large orders accept and may require payment by BACS (direct electronic transfer to our bank account).

Are debit/credit card transactions safe on your website?
We encrypt your debit/credit card information to ensure your transactions with us are private and protected as they travel between your Web browser and our website. The communication of your private information is encrypted and secured using Secure Socket Layer (SSL) technology. This means information passed between your computer and our website cannot be read in the event someone else intercepts it.

Is your site secure?
Mailspeed Marine online purchases take place in a safe environment using the latest security technology to protect our customers. We are constantly researching and improving our software to make sure we offer the highest possible security at all times.

What brands do you stock?
We stock/direct supply Musto, Gill, Henri Lloyd, Dubarry, Orca Bay, Chatham, Plastimo, Crewsaver, Honda, Suzuki, Flag paints, International Paints, Kru, Ocean Safety, Whale, Jasbsco and many other marine leading brands.
If you are looking for a range of products from a specific brand, try using our brand filter in the search box at the top of the homepage for a current list of the leading brands we stock:
  

Why are delivery charges high for hazardous rated products?
Hazardous rated products, such as flares and antifoul paint, require secure handling and delivery. Couriers able to transport these products have to follow certain legal requirements, regulations and procedures. These additional steps are reflected in their delivery charges.

Where can I find a clothing size guide?
Sizings vary across all brands. For guidance please see individual clothing brands. In each clothing product there will be a clothing size chart, normally in pdf format.

For Delivery, what area is classed as UK mainland?
The UK Mainland is classed as England, Wales and Scotland, excluding the Outer Hebrides and the Northern Highlands.