Returns Terms and Conditions
Mailspeed Marine Returns & Refund Policy
All returned items must be accompanied by our Returns Form.
For more information please contact our returns team at [email protected]
Any orders placed between 15th November 2016 and 23rd December 2016 will have an extended exchange period to allow for Christmas gifts. Any order placed in this time frame needs to be returned by Friday 13th January 2016 for an exchange or a credit note. Normal refund terms and conditions of 14 working days apply.
How To Return Goods:
1. Download and print the Mailspeed Marine Returns Form.
2. Complete all fields and provide as much information about your reason for return and the outcome you would like.
3. Re-package the goods, it is the customers responsibility to ensure that goods are returned to Mailspeed Marine in a re-saleable condition.
4. Return the goods to the Mailspeed Marine Returns Department. We recommend that you use a tracked postal method to ensure delivery.
5. A Mailspeed Marine representative will contact you via email within 7-14 working days of receipt of the goods to conform the return.
6. Please allow a further 3-5 working days for replacement goods to be delivered or a refund to arrive in your account.
Returns Terms and Conditions:
ALL RETURNS MUST BE ACCOMPANIED WITH A MAILSPEED MARINE RETURNS FORM.
· In accordance with The Consumer Protection (Distance Selling) Regulations 2000 there is a cancellation period of 7 working days in which to cancel the order.
· Customers may return any item within 14 working days for a full refund or exchange providing the goods are in a re-merchantable condition, in the original packaging and with original labels still attached where applicable. All returned packages must include a completed Mailspeed Marine Returns Form. It is the customer’s responsibility to return the goods to Mailspeed Marine and we recommend you send via a method with proof of delivery. Return postage for goods that are correct as per the original order and are not faulty or damaged are returned at the customer’s expense. Mailspeed Marine reserve the right to refuse returns or make a partial refund at our discretion if items are not returned and received in an entirely re-merchantable condition. Please note that if items are not considered to be in a resalable condition then a re-stocking fee maybe charged.
· Items returned for an exchange that are correct as per the original order and are not faulty or damaged will incur a replacement carriage charge where applicable.
· If an item arrives damaged, the customer must report the damage to Mailspeed Marine within 7 working days of receipt of the item. We regret that we may not be able to offer a full refund if the damage is not reported within this time.
· If an item is faulty, the customer must report the fault to Mailspeed Marine immediately. All goods are subject to the manufacturers guarantee and in some circumstances, it may be more beneficial to deal with and send goods back direct to the manufacturer. Mailspeed Marine will advise the customer if this is the best course of action. We recommend that items are sent back using a tracked courier method especially for items with a value of £50 or more. Faulty items cannot be replaced until the manufacturer has agreed a replacement, please allow up to 31 days for this to be processed. If no faulty is found with the item, a service and postage charge may be applicable.
· If the customer decides to return items which have been made to suit personal requirements e.g. Rope, Chain or Webbing measured to 10 meters or more and they are correct as per the original order and there is no fault or damage to the item, a 30% handling charge will be incurred and deducted from the refund. Mailspeed Marine are unable to accept returns on these items measured to less than 10 meters unless incorrect product is sent or the item is faulty or damaged.
· Flares are a non-refundable product – If returned they will incur a 50% re-stocking fee and postage will not be refunded.
· Please allow 7-14 working days for returns to be processed from receipt at Mailspeed Marine. Please allow a further 3-5 working days for funds to arrive in your account where a refund is approved. · This will not affect your statutory rights.
Return postage is down to the customer to pay unless the incorrect item has been sent or an item is faulty, in this case we will refund an amount up to £12 for return postage or arrange a collection of the goods.
All returns should be sent to the following address:
Mailspeed Marine Returns Department